LA REGALE is the owner of the Web Site and the provider of the products and/or services that are marketed on it.
The contractual relationship of purchase involves the delivery, in exchange for a price expressly determined on this Web Site, of a specific product or service.
Purchasing through this Web Site implies acceptance of the Terms and Coditions as published at the time you access the Web Site, which implies that you:
- He has read and understood what is laid out in this document.
- It is a person with sufficient capacity to make a purchase.
- Agree to comply with the obligations contained in this document.
The User is responsible for the accuracy of the data provided during the online purchasing process. In addition, in the event that a purchase on this Web Site requires User registration, the User has full responsibility for the use and safekeeping of the username and password provided to him/her and is accountable for the actions performed through their use. When aware, the User shall notify the provider of a third party’s loss, disclosure, or unauthorized access to his or her private registered User area.
LA REGALE reserves the right to change these Terms and Conditions, without affecting the products or services that were acquired through the Web Site prior to such change.
- ORDERS AND CONDITIONS OF PURCHASE
- In order to make a purchase, the User must be over 18 years old.
- In order to place the order, the User will have to provide all the data requested during the purchase process, which will be necessary to properly process his/her order.
- To make purchases on the Web Site, the package delivery address and billing address must be in Europe, with the exception of the Canary Islands, Ceuta and Melilla, and Switzerland, where no shipments are made.
PRICE, PAYMENT METHODS AND DISCOUNT CODES
All prices of products or services on the Web Site include VAT and other taxes that may be applicable. In any case, prices will be expressed in Euros (€).
Prices quoted for each product or service do not include the cost of shipping, handling, packaging, insurance, or any additional services to the product or service purchased, unless otherwise specified. Any applicable additional charges will be communicated to the User prior to the formalization of the purchase.
The prices applicable to each product or service will be those published on the Web Site and will be applied automatically in the last step of the purchase process. The User agrees that the economic value of some of the products or services offered may change in real time. In any case, this will always be communicated before the formalization of the sale.
You agree to pay when you place your order, and you may pay by any of the payment methods specified on the Web Site.
After making payment, the User will receive an order confirmation email, which will include a summary of the items purchased, the requested shipping method, and the delivery address.
THE GIFT may periodically offer discount codes to its Users. These discounts may be applied only in accordance with the instructions specified by LA REGALE in connection with each code and, in any case, Users may use a single code per order.
The use of discount codes will not be compatible with certain promotional actions and collections.
DELIVERY TIME AND PLACE
LA REGALE will deliver orders to the address provided by the User on the appropriate purchase form.
LA REGALE assumes no responsibility when orders are not delivered because the data provided by the User is false, inaccurate or incomplete, as well as for any other cause attributable to the User.
LA REGALE will take all necessary measures so that delivery can be made within the agreed time. LA REGALE considers the confirmation of payment, through any of the enabled systems, a necessary condition to be able to meet the delivery terms. However, the times given to the User are an estimate and may vary due to logistics or force majeure.
Delivery shall be deemed to have been made from the time LA REGALE or the transportation company hired by it makes the product available to the User.
EXCHANGES AND RETURNS
*The return and refund policy applies only to products purchased through our Official Website.
1.1 DEFECTIVE PRODUCT
In case of a defective product, you will need to contact us by email within 14 days of receiving the order and send us a picture clearly showing the defect so that we can verify that the product is really defective.
In case you have to send the defective product to the warehouse, LA REGALE will bear the shipping costs. At the time when it is verified that the product is defective, a refund or exchange will be made to the User in question.
1.2 INCORRECT ORDER
If you receive an order that does not match what you purchased, you should contact LA REGALE within 14 days of receiving your order and send us a picture showing everything you received with the respective reference in the package, payment and shipping receipt. We will give you a solution once the content is verified.
In case you have to send the product to the warehouse, LA REGALE will bear the shipping costs. The moment it is verified that the order was erroneous, a refund or exchange will be realized to the User in question.
The product must not have been used and must be sent in its original packaging with the case and any accompanying labels.
1.3 ORDER CHANGES OR RETURNS
To make exchanges or returns, it will be necessary to send the product to the offices of LA REGALE . The deadline for any exchange or return is 14 days after receipt of the order. The product must not have been used and must be sent in its original packaging with the case and any accompanying labels. The cost of the return will be borne by the customer.
Contact us by email for further instructions on how to make the return.
1.4 REPAYMENT TIME
Once the package has been returned to our offices or warehouses, it is processed before a refund is approved. The product must be sent within 14 days of receipt of the order, must not have been used, and must be delivered in its original packaging with the case and any accompanying labels.
If approved, a full refund of the price of the goods will be issued within 7 business days and you will be notified of the transaction by email. Once a refund is issued, you may receive it within 5-10 business days.
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